CUSTOMER INFORMATION
Cancellation & refunds
Clear terms for your particular booking
Before you book
Cancellation charges, non-refundable items, change fees, no-show conditions and any refund eligibility depend on your chosen supplier, rate and travel dates. Request these in your written quotation before agreeing to a booking.
Requesting a cancellation
Contact info@royaldh.co with your booking or enquiry reference and the services you want to cancel. Ask for written acknowledgement. A cancellation request does not by itself confirm supplier acceptance or refund eligibility.
Refund review
The team must review the confirmed services, applicable terms and supplier response. Approved refunds, deductions, currency and expected processing steps will be explained for your case. No blanket refund entitlement or fixed processing period is promised here.
Changes, disruption and no-shows
Date changes, name corrections, missed services and disruptions may have separate conditions. Contact the team promptly and retain relevant supplier notices. Any applicable statutory rights remain unaffected.
Updated 4 November 2026. Specific arrangements and supplier conditions are confirmed in writing before booking.